Frequently Asked Questions
This page is reserved for Frequently Asked Questions. Check for questions you may be wondering about below.
General Pre-sales Questions:
What payment methods do you accept?
Generally, we accept all typical forms of payment: Credit Cards, Paypal,
Personal Check, Money Order, Wire Transfers, International Letters of Credit
with certain restrictions, and cash. Heck, we'll even accept a bag
of pennies if that's all you've got.
You can leave your credit card details on our secure server located at:
https://secure05.servadmin.com/jsweb.net/sf/optecform.htm
After we retrieve the credit card information it will be deleted from
the server and kept at Optec for future orders unless you request that
we delete it from our internal servers.
What adapters and mounts do I need?
This is the most common question we receive. Adapting our products to your telescope and camera setup can be confusing and challenging. Give us a call or email your specific setup questions. We'll do our best to provide the best advice to make your system work optimally BEFORE you place your order.
Specific Product Support Questions:
Most of our support questions are typically associated with a specific product. As we develop these FAQ pages the links below will be activated. For now just click the link to go to that product page. For immediate answers, give us a call.
- SSP Photometers
- TCF-S Focusers
- IFW Filter Wheels
- Pyxis Rotators
- NextGen Telecompressors
- Adapters and Mounts
You may find the answers to your questions somewhere on the internet such as the Optec Support Group on Yahoo. If you find a good tip or answer send us a link.
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