FAQ & Troubleshooting

Chapter 3: Gemini FAQ & Troubleshooting

Please consult the topics in this chapter for answers to some of the most frequently asked questions about the Gemini focuser hub, as well as technical assistance and solutions to common problems you may experience with the Gemini.

• Hub Connection Issues - How to solve issues that may arise while trying to maintain a connection to your Gemini focuser hub

• Configuring USB Converters - How to configure and troubleshoot your USB-to-Serial Converter

• HTML Help Viewer Display Issues - How to ensure that you can use the in-program Gemini Commander help file.

• Updating Firmware - How to update the software that runs on your focuser hub.

• Updating Gemini Commander - How to update the computer software that controls the focuser hub.

If your problem is not solved within this help file, please contact Optec directly and we will be happy to assist you.

• Contacting Optec Technical Support - How to ensure when contacting Optec for support that your problem is resolved as quickly as possible.

• Accessing The Event Logger - How to configure, retrieve, and view Gemini Commander event logs.